Beyond Satisfied ™ is our model for customer care which attempts to achieve customer interactions beyond the usual mechanical or transactional “customer service” or “customer satisfaction” models. Our effort is not merely to offer service, but to achieve the happiness of our customers in their interactions with us. As with all businesses, we must work within our policies and practices, but these have been developed from the very beginning with our customer care model in mind and based on a mission to create reasonable policies and practices which are reasonably administered.
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