How We Work – We work on a made-to-order basis and do not attempt attempt to maintain an inventory of all carving designs in all finishes, so please allow enough time when placing an order. However, we are usually able to ship in only 3 weeks or less and, once your carving is completed, expedited shipping is available.
Need Something Faster? – There are times when we do have some stock on hand in an attempt to anticipate sales requests. If you are interested in a specific carving design or designs, please e-mail us and we will be happy to check our inventory for you.
Order Confirmation – After placing your order, you will receive an e-mailed confirmation from us. Please review it carefully to ensure it is correct. Specifically, please review the carving design, finish selection and your shipping address for accuracy. Work begins soon after we receive your order, so please notify us immediately if you see any errors.
Shipping – We use FedEx for shipping. If, for some reason, you are unable to receive FedEx shipments at your location, please let us know so we can explore making other delivery arrangements for you. We automatically ship to residential addresses using FedEx Home which offers convenient Saturday delivery. To protect your purchase from theft and damage due to weather extremes, all shipments are sent with a delivery signature required.(If you are in Illinois and would like to arrange to pick up your order, please contact us.)
Shipping Notification – When your order is ready to ship, you will receive an e-mail notification and FedEx tracking information. To prevent theft and to protect your carving shipment from weather extremes, we always ship with a delivery signature required. Please note that once you receive notification from FedEx, you can alter shipment arrangements online (and even choose to have your shipment delivered to a FedEx Store near you).
Delivery – Our Wisdom In Wood carving box is distinctive and was designed to serve as both product box and shipping box, so upon delivery it will be readily discernible there is a carving inside. Gift givers please take note!
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