Policies and Practices

Policies and Practices Included On This Page (please scroll down to view):

• Customer Care – Our goal to make you Beyond Satisfied™
• About Our Policies – Predicated on Reasonableness
• Reasonable Return Policy™
• Privacy Policy
• Charitable Policies and Practices
• Terms of Use

Customer Care

Beyond Satisfied ™ is our model for customer care which attempts to achieve customer interactions beyond the usual mechanical or transactional “customer service” or “customer satisfaction” models. Our effort is not merely to offer service, but to achieve the happiness of our customers in their interactions with us. As with all businesses, we must work within our policies and practices, but these have been developed from the very beginning with our customer care model in mind and based on a mission to create reasonable policies and practices which are reasonably administered.

About Our Policies

At Good Thinking International, LLC, we have many important objectives but none more important than providing our customers with a safe and secure experience when they visit us online. Having written policies to guide - and protect - our activities is a necessity for all businesses and especially so online. Our efforts in developing and evolving our policies is predicated on a core philosophy of “reasonableness” which we hope to instill in these written policies, and ultimately, in the way in which we conduct business.

We do not ask individual customers to create and maintain online accounts with passwords and user names. It is our intention to gather the minimum information needed to properly complete a transaction and to communicate with our customers. We offer our customers the choice of secure PCI Compliant third-party credit card processors (Shopify and PayPal) who processes transactions directly. Credit card information is not processed through, retained by, or sought by us in any way. We believe fully in your privacy and do not conduct any research on our customers as many businesses do these days. If you choose to make a purchase because you believe in what we do, that is good enough for us.

Since we gather minimal information about our customers and do not retain any financial information, we minimize what needs to be secured. Therefore, what we do maintain is most likely readily available in public records (such as your name and shipping address) and should not be of great concern to our customers. However, for what little information we do maintain, we make every reasonable effort to keep secure.

REASONABLE RETURN POLICY™

We stand behind our products and want you to be happy with your purchase. We also want you to feel confident and comfortable in placing an order. Even though our carvings are most often created on a made-to-order order basis with customers specifying the wood, design and finish, we will accept returns under the following conditions:

• Returns must be initiated within 30 days of the delivery date.
• To request a refund, the original purchaser must first contact us by e-mail within 30 days of the delivery date using the same e-mail address through which the order was placed.
• Refunds will be issued only in the same form of currency as was used for the original purchase. (For example, if a credit card was used for the purchase, then credit will be issued back to that same card.)
• The merchandise being returned must be received by us in new, complete, unused, undamaged and salable condition and in its complete original packaging (including any literature, instructions, or components, etc.). If a hanging kit is included, it must also be returned unused and unopened.
• For qualifying returns, a free, printable FedEx shipping label will be e-mailed to the customer. The customer must apply the label to the return package and bring it to the FedEx Shipping Store most convenient to them (and not to a FedEx dropbox).
• Once a return is received in good condition and determined to have met the terms of this policy, a refund will be processed and applied back to the customer’s original form of payment.

Note: This policy does not apply to Custom Work. Prior to initiating Custom Work, All Custom Work Clients will receive a separate copy of our Terms and Conditions for Custom Work.

PRIVACY POLICY

This website is the property of Good Thinking International, LLC (GTI, LLC), an Illinois company. We can be reached via our Contact Us page or at CustomerCare@WisdomInWood.com. We respect your privacy and collect only the information necessary to communicate with you or to complete a transaction. This includes:

• Names and Email addresses of those who communicate with us via email
• Information volunteered by you, such as, name and address, telephone number, and survey information
• General aggregate information about what pages our website visitors access
• The information we collect may be used by us or one of our agents as follows:
• To improve the content and/or functionality of our website
• To communicate with customers and visitors via e-mail or other means
• We do not disclose your information to unrelated entities unless necessary to:
• Comply with governmental authorities conducting an investigation
• Verify or enforce compliance with the policies governing our website and applicable laws
• Protect against misuse or unauthorized use of our website
• Effect change in the event there is a successor entity in connection with a corporate merger, consolidation, sale of assets, or other corporate change affecting the website

We do not:

• Share your information with unrelated third parties for them to market their products
• Retain your credit card information in our system. We use a reputable third party credit card processor (PayPal) who certifies compliance with known security standards.

Cookies

This website may collect other types of anonymous data from website users through the use of "cookies," which are text files that a website places on the hard drive of your computer indicating what pages you visited. When you return to the website, your browser sends that information back to the site. We may use the information provided by cookies to analyze trends, administer the site, or for research and marketing purposes. Of course, you can delete cookies from your drive at any time you choose.

E-Mail and Telephone

If you provide us with your contact information, you may receive periodic communications from us with information about new products and services or special events.

If you do not want to receive email from us, please let us know by sending us email at the above address, writing to us at the above address or using the opt-out link on an email you may receive from us.

Persons who provide us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed or when a return call is specifically requested.

From time to time, we may use customer information for new, unanticipated uses not previously covered in our privacy notice. If our specific information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes. However, it is not our intention to alter our general practice of respecting our customer’s privacy and retaining only the minimal amount of contact information needed to communicate with them.

Upon request we offer visitors the ability to change, correct or restrict their contact information by sending us email at the above address or by writing to us at the above address.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website. When we transfer and receive certain types of sensitive information, we redirect visitors to a secure server.

CHARITABLE POLICY AND PRACTICES

Each of our carvings has been assigned to a specific Charitable Category. For example, our Home Sweet Home Carving is assigned to the Food, Shelter and Hope Charitable Category. Each Home Sweet Home Carving purchased through our website will therefore generate a charitable contribution from us to one or more properly recognized and vetted not-for-profit organizations that provide Food, Shelter and Hope programs and/or services.

Through their purchases, our customers help determine the direction and allocation of our charitable giving. For example, if 10% of the total dollar value for website purchases during the preceding year were in the Food, Shelter and Hope Charitable Category, then 10% of our total charitable giving budget would be allocated to support one or more qualifying charities offering services in that sector.

For purposes of determining allocation percentages, only direct website sales figures are used. Our annual charitable budget, however, is determined based upon the results of overall operations. The results of any fundraising programs with in which we may choose to engage in cooperation with a specific not-for-profit are expressly excluded from this giving program.

Giving decisions, funding allocations and actual disbursements are made annually. Decisions regarding the selection of not-for-profit recipients are made independently and internally based upon a review of financial statements, program impact, and other performance indicators.

Out of a sense of reporting responsibility to our customers, we request permission of our giving program beneficiaries to list the names of their organizations on our website. This listing does not constitute either an endorsement of our business by any charity or an endorsement of any charity by our business.

All of our charitable policies, categories and practices are subject to change at our sole discretion. Funding recipients are identified and selected by us on an annual basis, so renewed funding from year to year is not assured.

We regret that we are unable to accept any calls, funding requests or proposals related to charitable giving.

TERMS OF USE

We provide our online services to you subject to the following terms of use. By visiting our website in any viewing format (mobile, tablet, larger screen or other), you accept these terms of use:

Copyright

All content on this website, including text, graphics, logos, service names, page headers, button icons, images, audio clips, digital downloads, data compilations, scripts, and software, is the property of GTI, LLC or its content suppliers and is protected by United States and international copyright laws.

These elements are our trademarks and may not be used in connection with any product or service that is not licensed or approved by us.

This website or any portion of it may not be reproduced, copied, sold, framed, enclosed, used in metatags or hidden text, or otherwise exploited for any commercial purpose without express written consent of GTI, LLC. In addition, the website or any portion of it may not be used in any way that disparages or discredits GTI, LLC, or is likely to cause confusion among our customers.

Other Trademarks

Trademarks appearing on this website that are not owned by GTI, LLC are the property of their respective owners, who may or may not be affiliated with GTI, LLC.

Limitations

This website is not designed for, and should not be used by, persons under the age of 13. For more information, refer to the Children’s Online Privacy Protection Act, enacted April 21, 2000.

Purchasers must be 18 years of age or older and so warrant at the time of purchase. If a purchase is made by someone under 18, the parent or guardian is held responsible for payment.

GTI, LLC reserves the right to refuse online service, and remove or edit online content at its sole discretion.

Visitor/Customer-Supplied Content

Visitors to this website may send emails and other communications to GTI, LLC, as long as the content is not illegal, obscene, threatening, defamatory, objectionable, invasive of privacy, infringing of intellectual property rights, or injurious to third parties.

Customers providing shipping information assume responsibility for its accuracy and completeness. If inaccurate, you agree to incur any additional charges, including handling fees. If shipping information changes, you agree to notify us promptly so as to avoid additional charges.

Your online communications to GTI, LLC are not permitted to contain or consist of software viruses, commercial solicitation, chain letters, mass mailings, political campaigning, or any form of spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of an email or other content. We reserve the right (but do not have the obligation) to remove or edit such submitted content.

Anything you may submit to us, including photos, reviews, suggestions or other content, automatically becomes the property of GTI, LLC without the right to any form of compensation. Any photos submitted may be used by us for our website, catalog or other printed or electronic media. By submitting, you are certifying you have ownership of any and all submissions including photos and written content and are able to transmit ownership fully to GTI, LLC.

You will indemnify GTI, LLC for any claims resulting from any content you may supply.

Reliability of Content

Our intent is for the content on this website to be as accurate as possible. However, we do not warrant its accuracy and assume no responsibility the content of this website is accurate, complete, reliable, current, or error-free. (For example, inaccurate product pricing cannot be honored.) If you believe you have identified an error, please let us know about it.

Affiliates and Links to other Sites

GTI, LLC does not assume any responsibility or liability for the actions, products or services, or websites of any third parties associated with this website. You should carefully review their privacy statements and terms of use.

Disclaimer of Warranties & Limitation of Liability

This website is provided by GTI, LLC, on an as-is and as-available basis. We make no representations or warranties of any kind, express or implied, as to the operation or content of this website. GTI, LLC, does not warrant that this website, its servers, or email sent from this URL are free of viruses or harmful components. We will not be liable for damages of any kind in connection with the use of this website. You expressly agree that your use of this website is entirely at your own risk. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If those laws apply to you, you may have additional rights.

Applicable Law

By visiting this website, you agree that the laws of the state of Illinois, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute that might arise between you and GTI, LLC.

Our website is based in the United States and its presence on the world wide web is not intended to make us subject to any foreign jurisdiction or law. Use of our website is entirely at your own risk and you must comply with all applicable laws, rules and regulations when doing so and wherever you are located.

Our Products

Wood is a natural product and as such there can be variations in graining and how each piece accepts finish. Variations can occur between wood species and among finishes. There can also be variations within the same species and the same finish.

We may change our products and alter their designs at our discretion and without notice. However, orders placed for a product will not receive a modified or different product unless they first agree to do so.

Disputes

If you violate or threaten the intellectual property rights of GTI, LLC, we may seek injunctive or other appropriate relief in any state or federal court in the state of Illinois. You consent to exclusive jurisdiction and venue in such courts.

Severability

If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be severable and will not affect the validity and enforceability of any remaining condition.

Modification of Website, Policies, or Terms of Use

We reserve the right to make changes to our policies and terms of use at any time.